Bryte Insurance Company Limited is pleased to share that it received a low referral rate in The Ombudsman for Short-Term Insurance’s (OSTI’s) 2020 Annual Report. For every 1,000 claims received, less than 1.7 was directed to the OSTI and of these, not a single claim needed to be resolved through enforcement.
Of the almost 4 million complaints received by the OSTI, Bryte’s share was nominal at 2.71% – despite the substantial increase in claims processed since the pandemic. “With the most significant economic effects of the pandemic felt in 2020, businesses were faced with unprecedented circumstances and a growing number of complex difficulties,” commented Cloud Saungweme, Bryte’s Chief Claims Officer.
Recognising these realities early on, Bryte endeavoured to process claims efficiently, timeously and in a transparent manner. “At Bryte, we take a long-term partnership approach and are committed to building businesses that endure. In spite of the uniquely challenging conditions, our unwavering focus on maintaining the highest levels of customer service, fastidious adherence to the policy contract and continued alignment to the principles of Treating Customers Fairly is evidenced in our ranking within the OSTI report,” added Saungweme.
To date, Bryte has processed in excess of 6,200 COVID related claims, exceeding R400 million in total. In addition, at the start of the pandemic and as part of its Bryte Cares initiative, the business extended more than R60 million in relief to support a wide range of customers and communities in need.